FREE STANDARD SHIPPING FOR ALL ORDERS OVER $50 | FREE EXPRESS SHIPPING FOR ALL ORDERS OVER $100

FAQs

FREQUENTLY ASKED QUESTIONS

 

  1. Where do you ship to?

At the moment, we’re only shipping to NSW, VIC, WA, ACT, and QLD. Anywhere outside of that, please contact us at sales@vaperchoice.com.au

  1. Do you have store that I can visit?

Yes! We are a Sydney based vape supply store with a wide range of vapes to choose from.

You can visit us at Bankstown and Surry Hills. Click here to view store location.

  1. Do you offer free delivery?

Yes! We offer Free standard delivery above $50 and Free express delivery above $100.

  1. Do you do click and collect?

Yes, we do and its FREE! You can collect in Bankstown or Surry Hills. Choose your preferred location at check out. (Please allow 48h for collection)

  1. I found cheaper price elsewhere, can you price match that?

Of course! As long as they’re located in Australia and have a physical store, we can price match any prices! Please refer to our price matching policy here

  1. How long is your warranty?

Most vape supply store only offer 3 months warranty. With Vaper Choice, we offer up to 6 months extended warranty from date of purchase. Click here to see what our warranty does and don’t cover.

  1. What payment method do you use?

We accept payment via VISA, MASTERCARD, POLI PAY, ZIP PAY and LAYBY.

  1. When will I get my tracking?

After your order has been packed and processed, the tracking will be automatically sent to your provided email address.

If there’s any issue with your tracking number, contact us here.

  1. Can I change or cancel my order?

After your order has been packed and shipped, we cannot cancel or change your order.

Please contact us ASAP if you’d like to change or cancel your order.

  1. Where can I get nicotine?

You can apply for a nicotine prescription from your doctor, or you can apply online at www.quitclinic.com.

After you received your prescription, you can purchase nicotine from our trusted nicotine importer at www.nicotinejuiceexpress.com

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